Ordering from GeoMEM
Placing your order
You can place an order with GeoMEM using one of the following methods:
- By phone (01382 329 011): We accept orders paid by credit and debit card over the phone.
- Written orders (fax or letter). We accept both credit / debit cards and official orders.
Please refer to our Purchase information / Terms and Conditions for online purchases.
Quotations and ProForma invoices
We are happy to provide you with a Quotation or a Pro-Forma invoice for any quantity and selection of software before you make an order. Please contact us by phone, fax or email
We can often offer discounts on combined or multiple licence orders so please contact us for a quotation. The on-line prices should be used only as a guideline.
Educational / Academic / Teaching discounts
We offer educational/teaching discounts when these are available from a supplier. The exact level of, and terms for, the discount depend on the publisher and therefore we have separate pricing for educational institutions defined as institutions whose primary purpose is to educate, or carry out research as part of education). Please ask GeoMEM about your specific requirements and applicable educational pricing.
By credit card *
We accept all major credit cards **:
IMPORTANT: From 1st January 2013 there will be a 2.4% surcharge for the use of credit card. Unfortunately this is because the credit card processing company takes more than 2.4% of the total charge (including VAT) which increases our costs considerably. We can either increase ALL our prices to cover this charge or add the surcharge to credit card payments alone.
By debit card *
We accept payment by all UK debit cards:
* We do not take payment from your card until the goods are ready to ship.
By Cheque (payment with order) or BACS transfer
We accept pre-payment by cheque with order or by electronic BACS transfer.We will provide a pro-forma invoice upon request.
On 30 day invoice
At our discretion we may provide a maximum of 30 day credit facilities to approved customers in the UK and Ireland who guarantee a minimum annual spend with GeoMEM.
We will not provide credit facilities beyond 30 days (GeoMEM are not operating as a Bank) nor to organisations outside the United Kingdom or the Republic of Ireland.
Credit facilities are not available for certain products. This includes all Rockware products and all DEVICO products. A full list of excluded supplies is available for GeoMEM upon request.
Please contact James Tweedie at GeoMEM (by email or phone) to request a Credit Facility application form. Please allow 2 weeks for processing the application.
All credit orders must be in writing (fax or letter) on an official order form or letterhead with an official purchase number. We will accept orders for invoice over the phone (with an order number) when they are immediately followed up with a written order. In all orders GeoMEMs Terms and Conditions take precedence.
All written orders must specifically state that payment will be made by the purchaser within 30 days of the invoice date.
GeoMEM supports, and abides by, the Pay On Time guidelines based on the "late payment of commercial debts (interest) Act 1998, as amended and supplemented by the late payment of commercial debts regulations 2002" (Explanatory document - pdf)
Acceptance of any order other than pre-paid (credit/debit card or cheque with order) is entirely at the discretion of GeoMEM.
VAT (Value Added Tax)
- United Kingdom customers:
VAT is charged at the current UK rate unless you can provide GeoMEM with a VAT Exemption certificate.
- European Community customers without a National VAT number:
VAT is charged at the current UK rate.
- European Community customers with a National VAT number:
VAT will not be charged. You must provide us with your National VAT number at the time of ordering.
- Non UK and EC customers:
VAT is not charged.
Packing and Delivery charges
Packing and Delivery charges depend on the size and weight of the goods ordered and the destination. You will be advised of the delivery charges in any quotation, pro-forma invoice or during the ordering process.
There are no Packing and Delivery charges for electronic delivery of software.
Our normal rates are indicated below
Within the United Kingdom
- By Insured Carrier
£10.00 for the first item, and an additional £2.00 for each additional item.
- By First Class Recorded Delivery (Signed for) - £6.00 for the first item, and an additional £2.00 for each item after the first.
- By Insured Carrier - A quotation will be given at the time of ordering, but there is a £40.00 minimum.
- By Air Post - £12.00 per item.
- By Insured Carrier - A quotation will be given at the time of ordering
Stock items are usually dispatched Same Day or Next Day depending on the time of ordering. This means you receive them with two working days (Monday to Friday delivery) of ordering.
Non-stock items are normally dispatched within 7 working days of receipt of your order. Some third party software may require longer but is normally dispatched within 14 days of receipt of an order.
Electronic delivery: We can also deliver some software electronically or you can download it and "unlock" it after GeoMEM has received payment. Physical media (if required) can be sent to you later.
At the time of ordering you are advised of the likely dispatch date.
If there is any delay beyond the quoted date you will be advised in writing (usually by fax or email).